Privacy and trust
Privacy, explained plainly.
We respect the information people share with us and aim to be clear about how it is used when you contact RDF Accommodation & Support CIC.
This plain-English notice explains how we handle information collected through this website, including enquiries, professional referrals, job applications and secure document uploads.
Information we may collect
When you contact RDF Care CIC, make a referral, apply for a role or use our lead-management services, we may collect details such as your name, contact details, professional role, the nature of your enquiry and information needed to understand a person’s accommodation or support needs. Please only share information that is relevant and necessary.
How we use information
We use information to respond to enquiries, consider referrals, arrange appropriate conversations, manage applications and provide the services described on this website. We may also use it to keep our records accurate, protect people from harm and improve how we communicate with people who contact us.
Sensitive information
Referral information can sometimes include health, care, risk or safeguarding details. We treat this information with additional care, limit access to people who need it for their role and ask professionals to use secure routes when sending supporting documents.
Sharing information
We may share relevant information with professionals, agencies or organisations involved in arranging or supporting care where this is appropriate and lawful. We do not sell personal information. We will share information without consent where we believe this is necessary to protect someone from serious harm or where the law requires us to do so.
Keeping information secure
We use access controls and practical security measures appropriate to the information we hold. Access to our lead inbox and uploaded referral documents is restricted to authorised users. No online service can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through ordinary email.
How long we keep information
We keep information only for as long as it is needed for the purpose it was collected, to provide services, meet professional responsibilities or deal with legal and safeguarding requirements. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.
Your choices and rights
Depending on the circumstances, you may have rights to ask for a copy of your personal information, request correction, ask us to restrict or stop certain processing, or raise a concern about how information is being handled. Contact us first so we can understand and respond to your request.
Contact us about privacy
If you have a question, want to exercise a privacy right or believe we have not handled information appropriately, please contact RDF Care CIC at management@rdfcarecic.com or 07778 764044. We will consider your request and explain any next steps.
Good support starts with trust, clarity and respect for each person’s story.
Contact our team